SHIPPING & RETURNS
EU SHIPPING IS NOW AVAILABLE
If your order value is between €22 - €150 you will now pay VAT on your order when it arrives in your country due to new Brexit changes since 1 January 2021. You are responsible for this cost.
If your order value is higher than €150 you will have to pay VAT and additional tax. Please check your country customs & excise regulations before you purchase as each country in the EU can set its own policy. You are responsible for the additional costs.
VAT and tax will be billed separately to you by the courier. If you require any further assistance, please email our customer service;
UK CUSTOMERS INCLUDE
UK – Mainland, UK - Non-Mainland, UK - Northern Ireland, UK - Channel Islands (Jersey), UK - Channel Islands (Guernsey)
EUROPEAN CUSTOMERS INCLUDE
Ireland, Germany, France, Italy, Spain, Austria, Belgium, Netherlands, Bulgaria, Czech Republic, Estonia, Greece, Croatia, Cyprus, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Denmark, Finland, Georgia, Azerbaijan, Kyrgyzstan, Russia, Tajikistan, Turkmenistan, Aland Islands, Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Gibraltar, Iceland, Kosovo, Liechtenstein, North Macedonia, Moldova, Republic of, Monaco, Montenegro, Norway, Serbia, Switzerland, Turkey, Sweden
Any countries which have not been mentioned above and excluding USA are classed as Rest of the World.
We offer tracked UK standard delivery £3.99 (3-7 Working days) or free when you spend over £35.
Please be aware if your order is placed after 3:00pm on Friday your order won't be received until Tuesday.
We offer tracked Royal Mail delivery for £8.99 (5-14 Working days ) or free when you spend over £80.
We offer tracked Royal Mail delivery for £9.99 (5-14 Working days ) or free when you spend over $100.
REST OF THE WORLD
We offer tracked Royal Mail delivery for £14.99 (5-14 Working days ) or free when you spend over £80.
If the Royal Mail are unable to deliver your order, they will leave you a card and take your order to your local post office. If you do not collect your order or arrange for it to be redelivered, it will be returned to us and automatically refunded, minus the delivery charge. If you would like us to send your items back out, please contact us by email at;
For online purchases, we operate an exchange or refund guarantee. If you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out replacement goods or refund you the purchase price. Shipping cost will not be refunded.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
Advocates will only refund the cost of delivery if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt.
If you have any questions about returning goods, please contact us at firstname.lastname@example.org before returning your product(s).
Please return your item, with its original tags, along with your order receipt.
Please state on the order receipt your reason for return or exchange, and which item you want to exchange for.